Lotto Bangla gives you two options: temporarily suspend your account or close it permanently.
Cooling-Off Period: In the "Responsible Gaming" section of your profile settings, you'll find the option to temporarily suspend your account for 7, 14, or 30 days. During this period, logging in or placing bets will not be possible. Your account will reopen automatically once the period ends.
Long-term self-exclusion: To close your account for 6 months, 1 year, 5 years, or permanently, please contact support — support@lottobangla.net Or simply message us on live chat: "I want to self-exclude". It will be actioned within 24 hours, no questions asked.
Permanent account closure: To permanently delete your account, send an email to support@lottobangla.net with the subject line "Account Deletion Request". If you have a remaining balance, withdraw it before submitting the request. The process may take 3–7 business days to complete.
KYC verification is not required for general gameplay on Lotto Bangla, but it must be completed before your first withdrawal. This is in place to protect both your account and your funds.
Required documents:
- National ID Card (NID): Take clear photos of both the front and back.
- Selfie: A selfie holding your NID clearly in front of your face (make sure the photo is sharp and taken in good lighting).
- Proof of payment (where applicable): Your bKash or Nagad number must match the mobile number registered on your account.
Submission method: Go to the "Verify Account" option in your profile and upload your documents. Alternatively, you can email support@lottobangla.net. Verification is typically completed within 24–48 hours. If you run into any issues, the support team is on hand to help in Bangla.
No. To register and play on Lotto Bangla, Minimum age: 18 — this is a firm policy with no exceptions.
Age is checked at registration using your date of birth, and confirmed again during NID verification as part of KYC. Any account found to belong to someone under 18 is closed immediately and any deposited funds are returned.
This policy exists to protect minors and to comply with international responsible gaming standards. Once you turn 18, you're welcome to register.
Registered members at Lotto Bangla can earn daily rewards simply by logging in each day. Here's how it works:
- Log in to your account.
- Look for the "Daily Reward" banner on the homepage or under the "Promotions" menu.
- Click the "Claim" button and the reward will be credited to your account instantly.
How to get Free Spins: Promotional free spins are offered on selected slots games — you can usually find out through banners on the Promotions page or in the game lobby. Free spins generally have a validity period of 72 hours. Winnings from free spins are credited to your bonus balance and become withdrawable once the specified rollover requirement is met. The terms and conditions for each offer are clearly stated on the Promotions page.
For withdrawals at Lotto Bangla No additional fees charged — The full amount you request will be sent directly to your mobile wallet.
Withdrawal limits:
- Minimum withdrawal: ৳500
- Standard member daily maximum: ৳50,000
- VIP members have higher limits — contact support for details.
Processing time: bKash and Nagad withdrawals typically Within 15–30 minutes is completed. Bank transfers may take 1–3 business days. KYC verification is mandatory before your first withdrawal. To withdraw from bonus funds, you must meet the specified rollover requirements.
Some details can be updated by you directly, while others require support assistance to change.
You can update these yourself:
- Profile Photo
- Email address (log in and go to your profile settings)
- Contact Us
- Password
Changes that must be made through support:
- Changing your registered mobile number — you will need to prove ownership of both the old and new numbers.
- Name correction — supporting proof matching your NID is required.
- Changing your date of birth — verification with your NID is required.
For these changes, email support@lottobangla.net or submit your request in English or Bengali via live chat. Most requests are completed within 24–48 hours.
Forgetting your password and losing access to your registered mobile number at the same time takes a little longer to resolve, but there is a solution.
Standard situation (old number still accessible): On the login page, click the "Forgot Password?" link → an OTP will be sent to your registered mobile → use the OTP to set a new password. The entire process takes less than 3 minutes.
No longer have access to the old number:
- Email support@lottobangla.net with the subject line "Account Recovery".
- Provide your full name, username, and NID number.
- Send a photo of your NID and a selfie.
- After verifying your identity with Support, an OTP will be sent to your new mobile number.
This process typically takes 24–48 hours required. This verification step cannot be skipped, as it is in place to keep your account secure.